WEBVTT

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"SECOND GOOD HABIT"
GET A HOLD OF THE PATIENT´S PERSPECTIVE

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To get a hold of the patient´s perspective might be the most important part in a consultation

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and studies show that this is where doctors most often struggle.

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This is important in relation to choice of treatment and how well the patient sticks to the treatment

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as well as making the patient feel seen, respected and cared for.

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To get a hold of the patient´s perspective consists of the use of three skills.

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Skill 1: get a hold of how the patient views the issue

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This requires direct and open questions, for example:

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"Have <i>you </i>thought about what's wrong?"

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"What do <i>you</i> think is the cause of this?"

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"How does this bother you?"

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and "Is there anything about the symptoms that worry you?"

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Studies show that getting a hold of the patients ideas and respond to them have a positive effect

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on how well the patient remembers the information and how well he or she will comply to the treatment.

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Skill 2: get a hold of the patient´s expectations

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This can include both the expectations on what will happen in the consultation and  what the treatment will be like

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and what the end result will be.

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This gives us the opportunity to give the patient a reality check if it is needed

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and make sure that the gap between the expectation and the actual result becomes as small as possible.

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Examples on questions to ask can be:

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"In which way do you wish for me to help you?"

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"What do you think the result of the treatment will be?"

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"How much time and resources are you willing to use on this?"

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To make time for asking these things has an effect on the patients satisfaction, compliance and trust.

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Skill 3: get a hold of the affect the patient´s troubles has on their daily life and well-being

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The third skill is about the affect the problem has on the patient´s daily life

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whether it be about pain, function or esthetics.

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This can be important to achieve a satisfactory result of treatment, as well as building trust by showing interest in several aspects of the patient´s life.

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Skill 1: get a hold of how the patient views the issue

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Skill 2: get a hold of the patient´s expectations

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Skill 3: get a hold of the affect the patient´s troubles has on their daily life and well-being