WEBVTT

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INVEST IN THE BEGINNING
TO ESTABLISH A GOOD START

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- This is the dentist.

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1. ESTABLISH RAPPORT
- Hello. I'm Doctor Strøm. Please have a seat.

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1. ESTABLISH RAPPORT
First of all, sorry for the delay.

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It's been a long time. Is everything all right?

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- I'm fine, but my mother's been very sick lately. It's been such a struggle.

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- Sorry to hear that. Hope it will be well.

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2. IDENTIFY CHIEF COMPLAINT
I understood there was a tooth bothering you?

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2. IDENTIFY CHIEF COMPLAINT
- Yes, it's been painful. I think I chipped a tooth, it's become sensitive.

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- That doesn't sound good. Can you show me where it's been hurting?

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- Second to last tooth. It's sensitive and aches.

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3. PLAN AND EXPLAIN COURSE OF ACTION
- I'll take a look. I always recommend local anesthesia if the tooth needs to be repaired with a filling.

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3. PLAN AND EXPLAIN COURSE OF ACTION
Are you okay with injecting a local anesthetic?

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- Yes, I'd rather not feel any pain.

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- Sounds like a plan.

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I've set aside a good amount of time for this appointment, but I'm not 100% sure that we'll get through with everything.

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But I'll check thoroughly and do what I can to treat what's causing the pain.

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I will now have a look and see what we find.