WEBVTT

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"BOOKING AN APPOINTMENT"

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Hello! Welcome in, how can I help you?
<i>(Text box: invest in the beginning)</i>

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I want to book an appointment.

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Is there anything in particular you need an appointment for?
<i>(Text box: get a hold of the patient´s perspective)</i>

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Yes, I have a fractured tooth and it hurts a bit.

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That doesn't sound too pleasant. Perhaps you would like an appointment as quickly as possible then?
<i>(Text box: show empathy)</i>

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I´m a bit busy lately and it doesn't hurt that much, so maybe sometime next week?

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Sure, let me have a look.

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Does Wednesday at  1 o'clock sound good?

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Yes, that works.

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Well I´ll see you then, and just give us a call if the pain worsens.
<i>(Text box: invest in the closure)</i>

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Goodbye!